🧾 Privacy Policy (Text Version)

Effective Date: [Insert Date]Website: https://innplate.inCompany: Ham Software

1. Introduction

Ham Software (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services (“InnPlate” or “the Platform”).

By using InnPlate, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Business Information

Restaurant or hotel name

Contact person name

Business address, email, and phone number

Operational data such as menu, room details, pricing, and booking information

b. Account Information

Login credentials (email/username)

Account preferences and subscription details

c. Technical Data

IP address, browser type, operating system, and usage logs

Analytics data (page visits, time spent, actions on the platform)

d. Communication Data

Emails, messages, or support requests sent to us

We do not collect or store any payment or credit card details between customers and restaurants/hotels.

3. How We Use Your Information

We use collected information to:

Provide and maintain the InnPlate platform

Improve features and user experience

Offer technical and customer support

Communicate updates, offers, or important changes

Ensure security and prevent unauthorized use

4. Data Sharing and Disclosure

We do not sell, rent, or trade your data to third parties.We may share data only in the following cases:

With trusted service providers (e.g., hosting, analytics) who assist in operating our services

If required by law or to protect legal rights

During a business transfer or merger (with due notice)

All third-party partners are required to handle data securely and comply with applicable data protection laws.

5. Data Retention

We retain business and account information for as long as your account is active or as required to provide our services.You can request deletion of your data by contacting our support team.

6. Security

We use reasonable administrative and technical safeguards to protect your data against unauthorized access, alteration, or loss.However, no internet-based service can guarantee complete security, and you use the platform at your own risk.

7. Cookies

InnPlate may use cookies to enhance functionality and user experience.You may disable cookies in your browser, but certain features may not function properly.

8. Your Rights

As a user, you may:

Access or update your account information

Request deletion of your account or stored data

Withdraw consent for promotional emails

9. Third-Party Links

Our platform may contain links to third-party websites. Ham Software is not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

Ham Software reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the platform indicates acceptance of the changes.

11. Contact Us

For privacy-related questions or data requests, please contact:

Ham SoftwareVadodara, Gujarat, IndiaEmail: [insert your support email]Website: https://innplate.in

🧾 Refund & Cancellation Policy (Text Version)

Effective Date: [Insert Date]Website: https://innplate.inCompany: Ham Software

1. Introduction

This Refund & Cancellation Policy (“Policy”) applies to all software services and subscriptions provided by Ham Software through the InnPlate platform (“we,” “us,” “our”).By using our services, you agree to the terms outlined in this Policy.

2. Nature of Services

InnPlate is a Software as a Service (SaaS) platform that enables restaurants and hotels to manage their bookings, customers, menus, rooms, and related operations.Ham Software does not own or operate any listed restaurant or hotel, nor does it handle payments between hotels/restaurants and their customers.

3. Subscription Fees and Payments

Certain features of InnPlate may be available through paid subscription plans.

All fees and pricing are displayed clearly before purchase or renewal.

Payments for subscriptions are non-refundable once the service period has begun, except as provided under this Policy.

4. Cancellation of Subscription

Users may cancel their subscription at any time through their account dashboard or by contacting our support team.

Upon cancellation, your account will remain active until the end of the current billing cycle, and no further renewals will be charged.

After the subscription period ends, access to premium features will be discontinued.

5. Refund Eligibility

Refunds may be issued under the following limited circumstances:

Duplicate payment due to technical error.

Payment made but services not activated within 7 business days (due to Ham Software’s fault).

System malfunction directly attributable to Ham Software that prevents usage for more than 5 consecutive days.

Refunds are not applicable in cases where:

The user discontinues service by choice.

The problem arises due to internet failure, third-party system issues, or misuse by the user.

Services were used substantially before requesting cancellation.

6. Refund Process

To request a refund, email our support team within 7 days of the payment date.

Once approved, the refund will be processed within 7–10 business days via the same payment method used for purchase.

All refund decisions are final and at the sole discretion of Ham Software.

7. Third-Party Transactions

Ham Software is not responsible for any payments or refunds between a hotel/restaurant and their customers, as such transactions occur directly between them.

8. Policy Updates

Ham Software reserves the right to modify or update this Policy at any time without prior notice. Updates will be posted on our website.

9. Contact Us

For questions or refund requests, please contact:Ham SoftwareVadodara, Gujarat, IndiaEmail: [insert your support email]Website: https://innplate.in